Reach Out Anytime, We'd Love to Hear From You
We’re here to help you plan unforgettable journeys with ease. Whether you have questions about bookings, travel insurance, or custom packages, our team is just a call or message away. Reach out today, your next adventure starts here.
Partners & Affiliates
Partners & Affiliates
Contact
Get in touch
For any inquiries or to explore your vision further, we invite you to contact our professional team using the details provided below.
Sydney
Level 1, 1-4 Link Road Zetland NSW 2017
167-169 Great Portland Street,
W1W 5PF
Adelaide
62 Semaphore Road, Semaphore 5019
167-169 Great Portland Street,
W1W 5PF
Phone
Location
Visit Us In Store
Schedule a visit or walk-in anytime at our Adelaide store.
Schedule a visit or walk-in anytime at our Adelaide store.
FAQs
Answering your travel questions
Have questions about booking, travel insurance, or planning your next trip? Our FAQ section covers the most common queries to make your journey smooth and stress-free. Can’t find what you’re looking for? Our team is just a message away.
General FAQs
Emergency FAQs
How can I get a quote for my trip?
You can easily request a quote by filling out our (online form link), sending us an email at online.support@arivo.com.au, or calling us directly at 1300 759 600. Be sure to provide details like your destination, travel dates, and any preferences so we can give you the most accurate quote.
Can I book flights, accommodations, and tours through you?
Absolutely! We take care of everything – from flights to accommodations, tours, and activities. We’re here to make your entire travel experience seamless and stress-free.
How will I know when my booking is confirmed?
As soon as your booking is confirmed, we’ll send you an email with all your travel details and booking confirmation. If you need help with anything, don’t hesitate to reach out.
Can I change my booking after it’s confirmed?
Yes, changes can be made based on the provider’s policies. Just let us know what you need to adjust, and we’ll do our best to help. Keep in mind that extra fees may apply.
What payment methods do you accept?
We accept TravelPay, credit cards, bank transfers, and we even offer “travel now, pay later” options. If you have a different payment method in mind, feel free to ask, and we’ll do our best to accommodate you.
Is travel insurance included with my booking?
Travel insurance isn’t automatically included, but we highly recommend it for peace of mind. We’re certified to sell CoverMore Travel Insurance, and we can help you find the right policy for your trip.
How long will it take to get a refund if I cancel?
Refund times vary depending on the supplier and booking type. We’ll process your request as quickly as possible and keep you updated throughout the process.
Can you help with visa applications?
Yes, we can guide you through the visa application process and assist with the paperwork. However, visa approval is up to the embassies or consulates, and we charge a fee for processing.
When will I receive my travel documents?
You’ll typically receive your travel documents 1-2 weeks before your departure, delivered through an app called UMapped, so everything is easy to access on your phone. If you prefer printed documents, we’re happy to print and post them to you.
Do you offer custom travel packages?
Yes, we specialise in creating personalised travel packages tailored to your interests, budget, and preferences.
Can I request special arrangements like room upgrades or private tours?
Of course! We’re happy to assist with any special requests, whether it’s a room upgrade, a private tour, or a unique experience. Just let us know in advance, and we’ll make it happen.
What support is available if I have issues while traveling?
For any travel issues, you can contact us directly by phone or email, and we’ll help resolve the situation as quickly as possible. Check out our Emergency FAQ for more details.
What should I do if my flight is delayed or cancelled?
If your flight is delayed or cancelled, get in touch with us right away. We’ll assist with rebooking your flight and making any necessary adjustments to your travel plans. For more information, see our Emergency FAQ.
Do you offer special deals or discounts?
Yes, we regularly offer special promotions, early bird discounts, and exclusive deals. Sign up for our newsletter or follow us on social media to stay in the loop.
Do you organise group trips or school trips?
Yes, we have customised packages for group travel, including school trips, corporate retreats, and family vacations. Contact us to learn more!
FAQs
Answering your travel questions
Have questions about booking, travel insurance, or planning your next trip? Our FAQ section covers the most common queries to make your journey smooth and stress-free. Can’t find what you’re looking for? Our team is just a message away.
General FAQs
Emergency FAQs
How can I get a quote for my trip?
You can easily request a quote by filling out our (online form link), sending us an email at online.support@arivo.com.au, or calling us directly at 1300 759 600. Be sure to provide details like your destination, travel dates, and any preferences so we can give you the most accurate quote.
Can I book flights, accommodations, and tours through you?
Absolutely! We take care of everything – from flights to accommodations, tours, and activities. We’re here to make your entire travel experience seamless and stress-free.
How will I know when my booking is confirmed?
As soon as your booking is confirmed, we’ll send you an email with all your travel details and booking confirmation. If you need help with anything, don’t hesitate to reach out.
Can I change my booking after it’s confirmed?
Yes, changes can be made based on the provider’s policies. Just let us know what you need to adjust, and we’ll do our best to help. Keep in mind that extra fees may apply.
What payment methods do you accept?
We accept TravelPay, credit cards, bank transfers, and we even offer “travel now, pay later” options. If you have a different payment method in mind, feel free to ask, and we’ll do our best to accommodate you.
Is travel insurance included with my booking?
Travel insurance isn’t automatically included, but we highly recommend it for peace of mind. We’re certified to sell CoverMore Travel Insurance, and we can help you find the right policy for your trip.
How long will it take to get a refund if I cancel?
Refund times vary depending on the supplier and booking type. We’ll process your request as quickly as possible and keep you updated throughout the process.
Can you help with visa applications?
Yes, we can guide you through the visa application process and assist with the paperwork. However, visa approval is up to the embassies or consulates, and we charge a fee for processing.
When will I receive my travel documents?
You’ll typically receive your travel documents 1-2 weeks before your departure, delivered through an app called UMapped, so everything is easy to access on your phone. If you prefer printed documents, we’re happy to print and post them to you.
Do you offer custom travel packages?
Yes, we specialise in creating personalised travel packages tailored to your interests, budget, and preferences.
Can I request special arrangements like room upgrades or private tours?
Of course! We’re happy to assist with any special requests, whether it’s a room upgrade, a private tour, or a unique experience. Just let us know in advance, and we’ll make it happen.
What support is available if I have issues while traveling?
For any travel issues, you can contact us directly by phone or email, and we’ll help resolve the situation as quickly as possible. Check out our Emergency FAQ for more details.
What should I do if my flight is delayed or cancelled?
If your flight is delayed or cancelled, get in touch with us right away. We’ll assist with rebooking your flight and making any necessary adjustments to your travel plans. For more information, see our Emergency FAQ.
Do you offer special deals or discounts?
Yes, we regularly offer special promotions, early bird discounts, and exclusive deals. Sign up for our newsletter or follow us on social media to stay in the loop.
Do you organise group trips or school trips?
Yes, we have customised packages for group travel, including school trips, corporate retreats, and family vacations. Contact us to learn more!
FAQs
Answering your travel questions
Have questions about booking, travel insurance, or planning your next trip? Our FAQ section covers the most common queries to make your journey smooth and stress-free. Can’t find what you’re looking for? Our team is just a message away.
General FAQs
Emergency FAQs
How can I get a quote for my trip?
You can easily request a quote by filling out our (online form link), sending us an email at online.support@arivo.com.au, or calling us directly at 1300 759 600. Be sure to provide details like your destination, travel dates, and any preferences so we can give you the most accurate quote.
Can I book flights, accommodations, and tours through you?
Absolutely! We take care of everything – from flights to accommodations, tours, and activities. We’re here to make your entire travel experience seamless and stress-free.
How will I know when my booking is confirmed?
As soon as your booking is confirmed, we’ll send you an email with all your travel details and booking confirmation. If you need help with anything, don’t hesitate to reach out.
Can I change my booking after it’s confirmed?
Yes, changes can be made based on the provider’s policies. Just let us know what you need to adjust, and we’ll do our best to help. Keep in mind that extra fees may apply.
What payment methods do you accept?
We accept TravelPay, credit cards, bank transfers, and we even offer “travel now, pay later” options. If you have a different payment method in mind, feel free to ask, and we’ll do our best to accommodate you.
Is travel insurance included with my booking?
Travel insurance isn’t automatically included, but we highly recommend it for peace of mind. We’re certified to sell CoverMore Travel Insurance, and we can help you find the right policy for your trip.
How long will it take to get a refund if I cancel?
Refund times vary depending on the supplier and booking type. We’ll process your request as quickly as possible and keep you updated throughout the process.
Can you help with visa applications?
Yes, we can guide you through the visa application process and assist with the paperwork. However, visa approval is up to the embassies or consulates, and we charge a fee for processing.
When will I receive my travel documents?
You’ll typically receive your travel documents 1-2 weeks before your departure, delivered through an app called UMapped, so everything is easy to access on your phone. If you prefer printed documents, we’re happy to print and post them to you.
Do you offer custom travel packages?
Yes, we specialise in creating personalised travel packages tailored to your interests, budget, and preferences.
Can I request special arrangements like room upgrades or private tours?
Of course! We’re happy to assist with any special requests, whether it’s a room upgrade, a private tour, or a unique experience. Just let us know in advance, and we’ll make it happen.
What support is available if I have issues while traveling?
For any travel issues, you can contact us directly by phone or email, and we’ll help resolve the situation as quickly as possible. Check out our Emergency FAQ for more details.
What should I do if my flight is delayed or cancelled?
If your flight is delayed or cancelled, get in touch with us right away. We’ll assist with rebooking your flight and making any necessary adjustments to your travel plans. For more information, see our Emergency FAQ.
Do you offer special deals or discounts?
Yes, we regularly offer special promotions, early bird discounts, and exclusive deals. Sign up for our newsletter or follow us on social media to stay in the loop.
Do you organise group trips or school trips?
Yes, we have customised packages for group travel, including school trips, corporate retreats, and family vacations. Contact us to learn more!